- Your consumer right of return and refund (This clause only applies if you are a consumer).
- If you are a consumer, you have a legal right to cancel an Agreement under the Consumer Agreements (Information, Cancellation and Additional Charges) Regulations 2013 during the period which is set out below in clause 1.3. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Course, you can advise us of your decision to cancel the Agreement and receive a refund. Information and advice about your legal right to cancel the Agreement is available from your local Citizens’ Advice Bureau or Trading Standards office.
- Your legal right to cancel an Agreement commences from the date of the Confirmation Email (the date on which we email you to confirm our acceptance of your order), which is when the Agreement between us is formed. Your final date to cancel the Agreement will then depend on what you have ordered and how it is to be delivered, as described in the table below:
Your Agreement:
Your Agreement is for a single Course (which is not delivered in installments on separate days).
End of the cancellation period:
The end date is the end of 14 days after the day on which you receive the Course.
Example: if we send you a Confirmation Email on 1 January and you receive the course on the same date you may cancel at any time between 1 January to 15 January.
- To cancel an Agreement, you just need to let us know that you have decided to cancel. The most straightforward way to do this is to email us at contact@akademiaksiegowosci.co.uk If you decide to email us please include details of your order to help us to identify it. If you send us your notice of cancellation by email, then your cancellation will take effect from the date you send us the email. For example, you will have given us notice at the correct time as long as you email us before midnight on that day.
If materials for a Course have been delivered to you before you make a decision to cancel your Agreement: then you must not continue to access the materials which were delivered electronically.
- If you decide to cancel your Agreement we will:
- Refund the price paid for the Courses to you. However, you should be aware that we are permitted by law to avoid your refund due to the course started. (the course is delivered in whole or part in a purely electronic format). Once you start or even open a single video – your course, cancellation will not be possible.
- Process any refunds due to you as soon as possible within 14 days after you advise us of your decision to cancel the Agreement.
- We will refund you on the debit or credit card that you used to pay (or by another method subject to our agreement and your original method of payment).